Shipping

Shipping Options

Holiday Shipping
MATE the Label will be closed on Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Years Day. Orders will not be shipped out during these days.

Domestic Shipping
We are happy to offer free shipping on all orders over $200 within the United States. For U.S. orders under $200, we offer $10 flat-rate shipping. Orders generally take 3-7 business days to arrive.

Orders are processed and will leave our warehouse within 2-3 business days, excluding holidays & weekends. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.

Expedited Shipping

If you need your order a little quicker, we offer the following expedited shipping options:
Next Day - $35
2 Day - $25
3 Day - $15
Please note: all orders with expedited shipping must be placed by 10am PST in order to ship the same day. All orders with expedited shipping placed after 10am PST will be shipped the following business day.

All orders are issued tracking numbers once shipped. For any questions you may have regarding shipping, please contact us at [email protected]. We got you.

International Shipping

MATE is excited to extend our reach worldwide through our shipping partner, Global-e. Here are some common questions about international shipping:

How can I shop in my local currency?
You can conveniently browse and shop on our website in your local currency by selecting your country either in the pop-up window or at the bottom of our page using the country switcher.

What shipping options are available for international orders?
We offer express shipping via DHL. Cost is a flat rate depending on your location.

What are the processing and shipping times for international orders?
Processing time typically takes 2 to 3 business days, while shipping time ranges from 2 to 5 business days. Please note that orders may occasionally be held at customs, which could result in additional delays beyond our control.

How can I track my international order?
To track your international order, simply click here and provide your order number along with the email address used during purchase.

Will I be charged duties and taxes for international orders?
Yes, international orders may be subject to duties and taxes based on the order subtotal and shipment destination. Depending on your country, these fees may be included in the item price, at checkout, or payable upon arrival. By placing an international order, you agree to pay any applicable fees levied by your destination country at the time of purchase. We recommend contacting your local customs office for more information on duty and tax fees before making a purchase.

Can I return international orders?
Yes, we accept returns on items that are not marked as final sale, provided they are in their original condition (unworn, unwashed, and with tags). To initiate a return, please visit our international returns portal, where you'll receive a return slip via email. All returns must be postmarked within 45 days of your order date. Once your return is received and inspected at our warehouse, your refund will be issued within 10 business days to your original form of payment.

What about pre-orders?
Orders containing pre-order items will ship once all items on the order are available. If you wish to receive non pre-order items separately before the pre-order item becomes available, we recommend placing two separate orders. Thank you for your understanding.